Covid-19 Update 17/12/2021
Estate Agency: Viewings and Valuations.

The continued Welfare and Health and Safety of our Staff and Clients remains our top priority so our office premises will operate on a restricted basis. We are still operating a strict appointment only system for our office should a face to face meeting be required.   

The property market is buoyant and open for business; as the Scottish Government have advised that viewers should initially view virtually where possible before attending a physical viewing.  All our residential properties have virtual tours which can be viewed on request.

All viewings of properties will require an appointment to be booked in advance and a lateral flow test taken prior to attending. Our Property Office will issue guidelines to be adhered to prior to during any viewings taking place.

If you are thinking about selling then to organise a free pre-market appraisal please contact the property office on 01557 331049 or by emailing

UPDATED Government guidelines DEC 2021

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Selling Your Property with Williamson and Henry. Covid19 Guidance

Home | Dumfries & Galloway | Selling Your Property with Williamson and Henry. Covid19 Guidance

Selling Property with Williamson & Henry during Covid 19

In order to minimise public health risks and allow house sales and purchases to happen as safely as possible the following measures should be followed.

We are trying to keep the number of actual physical viewings of your property to a minimum.  If you are selling your property with us we will come out to prepare a ‘Matterport’ virtual tour.  Prospective purchasers will be provided with the Matterport tour prior to organising a viewing, and encouraged only to view properties after they have found out as much as they can about your property.

We will provide you with a copy of the guidance we are giving to those viewing properties headed “Viewing Property with Williamson & Henry during Covid 19”. If you do not yet have a copy please ask us for one. Please read this first before reading the rest of this document so you know what viewers will expect.

We assume you have not been advised that you should be shielding and are not in a “vulnerable” group. If you are, then you must consider the government guidance and make your own decision as to whether it is safe to have viewings of your house. Any viewings will be entirely at your own risk.

If you become unwell before a viewing, displaying any signs of Covid19, or have been advised by NHS Contact Tracers to isolate you MUST contact us as soon as possible to cancel or rearrange the viewing.

On the day of your viewing:

Viewers will be given an allocated time slot.  If they arrive too late for their viewing and you have other viewings booked in, or other commitments, you will see we have warned them that they may not be able to view. Of course, even if they are late please still allow them to view if possible. They are unlikely to buy your property unless they have viewed it.

If you are accompanying a viewing please wear a face mask or face covering (such as a buff or snood covering both your mouth and nose) while in the company of the potential purchasers. You must supply your own mask or face covering.

Please see the guidance to those viewing. Please ask them to wash their hands with soap and water or use hand sanitiser both before and after the viewing. Alternatively, they may use a new pair of disposable gloves while viewing. If so, they should take these away with them at the end of the viewing.

We recommend that you do not allow viewers access to your property unless (a) their face is covered and (b) they are wearing a new pair of disposable gloves or have cleaned their hands immediately before viewing. If they refuse to do this we recommend you do not allow them to view.

Please make sure that all doors and built in cupboards have their doors open.  All blinds and curtains should be open.  We have asked viewer’s to avoid touching anything with their hands and to seek your help if, for example, they want you to open a door.  If viewers do touch anything they have been asked to tell you so you can disinfect the surface afterwards.

Any general discussion during the viewing about the property/area should be at a safe distance and should take place outside where possible.

Following the viewing, we recommend you clean all surfaces the viewers may have touched with standard cleaning products. This may include the doorbell, wash hand basin, door handles, etc.

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